Our Support Policy
Our e-mail support costs you nothing but the cost of your internet access. Our phone support is available for the cost of a long distance phone call. Any support issue will only cost you a maximum of two calls. If you call and all technicians are busy with other calls, we will let you know immediately, and make an appointment for a time when you can call back and speak immediately with a technician. We do not use voice mail during support hours unless all incoming lines are busy. During some periods of the year, we may be stretched thin at the office due to a heavy software development cycle, or because we are covering simultaneous tradeshows. Please be understanding at such times, as we are trying to constantly improve the software and introduce it to new users.

Support is provided for the lifetime of each product version. Because solutions for bugs in prior versions are addressed in current version releases (as well as major new programming and feature improvements), we provide only limited support for prior product versions.

A searchable database of support issues and solutions is currently in development for this website. Bookmark this page and watch for further details.

Voice support is only provided from 1pm-4pm Central time on weekdays.

Free Patches and Incremental Upgrades
Patches and free incremental upgrades for existing versions of Church Musician and Service Designer can be found here. An existing installation of one of these products is required, as is a valid serial number.

Data Conversion Service
We are able to convert data from many other databases, including custom Church Management databases going back as far as the DOS era. Many people have their data in an Excel sheet, Word file, or Access database they created themselves. We can also convert these in most cases. Send us an email to see whether we can convert yours. Please be as specific as you can as to the type of format your data is currently in.

The data conversion service we provide is FREE. However, we do it on OUR schedule. During some times of year, such as heavy software development cycles, or because we are covering simultaneous tradeshows, it is not always possible to provide the conversion service in as timely a manner as some customers might desire. Again, please be understanding at such times, as we are trying to constantly improve the software and introduce it to new users.